About us
Infomineo is a Brainshoring services company, supporting global clients from various geographies
and industries across a range of services: Business Research, Business Translation, Graphic Design
and Data Analytics.
Infomineo counts +350 employees spread across different offices in the EMEA region and the
America’s. Our clients include leading Consultancies, Fortune 500 companies, Governments and
NGOs.
About this role
The IT Representative will be based full time in our Casablanca Office and will provide technical
assistance to users by troubleshooting problems with computer hardware or software.
What will you do? Key job requirements will be your ability to
Provide Desk-side and remote IT support for Casablanca, Barcelona, and Mexico Offices.
Prepare company machines (Laptops, printers, access controlsetc) and install/update all
needed software.
Assist the IT Team by maintaining ISO 27001 forms and records up to date.
Assist the local IT Team in long term or ad hoc projects.
Manage Local IT systems and equipment (Routers/AP/Switches/Access Control/Cameras)
Conduct preventive maintenance and scheduled asset counts for IT equipment.
Monitor connectivity/internet performance (LAN and WiFi).
Apply system updates and vulnerability fix on a scheduled basis.
Schedule and conduct system backups.
Maintains knowledge of technology innovations and trends.
Ensure service availability according to the company SLA.
Adapt working hours to cover Mexico IT Support.
Who you are?
Background amp;amp; Skills:
Windows 10/11 Pro/Windows server 2012/2016/2019
IPv4 Knowledge
Routing and switching knowledge/management
Microsoft Office 365 business
Google Suite
Kaspersky Security Center
Anydesk / Teamviewer / Windows Remote Desktop
Hardware support and maintenance
University Degree in Information Systems
Good excel and power point skills
Excellent communication skills in English
Spanish is a plus
Competencies:
Dynamic, organized, capable of handling multiple tasks
People/client oriented
Experience in setting up LAN, PCs and Printer including WAN connectivity
Building Windows based PCs with a standard company build
Ability to deal with a variety of customers
Excellent interpersonal skills
Ability to work under pressure
Cultural Aspects amp;amp; Values:
Embodies Infomineoamp;#39;s 6 core values
What we offer
A competitive local salary
A great working environment
A steep learning curve with interesting and diverse topics to work on
A healthy work-life balance
Health insurance Benefits
Equal opportunity employer
Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color,
race, sex, sexual orientation, religion, national origin, or any other attributes) in all aspects of
employment (recruiting, hiring, wages and salary, promotions, benefits, trainings, and job
termination).
If you believe you match our requirements and values, we would be happy to hear from you. Visit
our website to know more about us, our services and company culture.