Account Manager - French Speaking
PEOPLECERT, Morocco
Job Description
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
PeopleCert, is looking for an Account Manager - French Speaking to contribute to our customer acquisition and revenue growth targets of our markets. The successful candidate will be responsible for performing a full range of sales activities, handling the onboarding of new customers, while developing strong relationships with key partners. The role core deliverable is to offer exceptional customer service and ensure customer satisfaction at all levels.
As an Account Manager, your tasks will include:
- Conduct market research to identify new partners (Market mapping, Competition Analysis)
- Collaborate with Business Development Managers and Recognition Teams in developing and implementing partner acquisition, engagement, service and retention plans
- Provide details on PeopleCert's products, systems and services as needed to new partners, drive onboarding and coordinate between respective company departments
- Follow the onboarding process closely to ensure SLAs are adhered to the respective back office teams (Network, Accounting, Quality, Audit, other), and that Partners are enabled to purchase exams with no delays
- Position, up-sell and cross-sell products and services to existing Partner base
- Ensure customer satisfaction by providing a quality customer experience (interacting with customers, responding to customer enquiries, and effectively handling customer complaints)
- Mobilize internal company resources (Customer Service, Network, Accounting, Quality, Audit, others) to ensure Partner satisfaction by directing inbound questions and requests to the appropriate back office teams
- Assist with drafting business plans, presentations, reference and sales material, and other business development documents as required
- Collate and maintain potential and existing customer information in the CRM databases
What we look for:
- University Degree preferably in Marketing or Business Administration, a Master’s degree and relevant international certifications will be appreciated
- Excellent command of the French Language (native-like or C2 level certification) and the English language (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Excellent command of other languages would be an asset (native or C2 level certification)
- Previous working experience in a corporate environment; experience in business development and sales area is desired
- Experience in an international environment and ability to deal with different cultures will be considered an asset
- Strong communication and negotiation skills, ability to deal with different cultures and work under pressure
- Ability to prepare numerical reports
- Excellent interpersonal skills and strong communication skills (both over the phone and in writing)
- Excellent IT skills, ECDL Core/Expert certification will be considered an asset
What we offer:
- Competitive remuneration package
- Work in an international, dynamic and fun atmosphere among young and smart people
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
- Complimentary coffee and tea in all our premises
- Work from our beautiful, centrally located offices (1 min walk from the Metro Station Panepistimio)
- Huge learning experience in using best practices and global environment
- Constant personal and professional development
- 100% Virtual Hiring Process
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!
About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development amp; delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert ar