Self-motivated and cheerful customer service professional with over 3 years of experience helping customers navigate websites and resolving product and service issues. Eager to support building an impeccable online reputation by providing top-class customer
support where customer retention for my regular call-ins was 25% above the company average.
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Produce sketches, storyboards, roughs to visualize ideas
Understand marketing initiatives, strategic positioning and target audience
Cooperate with the rest of the creative team across different types of media
Take work from concept to final execution within deadlines